Terms and Conditions

for Room Reservations at Prestonfield

Welcome to Prestonfield's room reservation service. By making a reservation at Prestonfield, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making your reservation.

1. Check-in and Check-out

Check-in Time: After 3:00 PM on day of arrival
Check-out Time: Before 11:00 AM on day of departure

Please note that early check-in and late check-out requests are subject to availability and may incur additional charges.

2. Guarantee Policy

Reservations must be guaranteed with a valid credit card at the time of booking. The full payment for your stay is due upon arrival at the hotel.
Pre-paid booking policy - Full prepayment at time of booking - non refundable - non transferable

3. Cancellation Policy

We recommend that you hold suitable travel insurance in case you need to cancel due to unforeseen events and a cancellation charge becomes due.  You may cancel your reservation without penalty up to 12:00 PM (noon) local hotel time, two (2) days before your scheduled arrival date. If you fail to cancel by this time, or if you do not arrive as scheduled, the full amount of your stay will be charged to the credit card provided at the time of booking.
Pre-paid booking policy - No cancellations accepted on this rate - full deposit required at time of booking - non refundable.

4. Reservation Modifications

Any changes to your reservation, including changes to the arrival date, departure date, or room type, are subject to availability and may result in additional charges. Please contact our reservations department to request any modifications.

5. No-Show Policy

In the event that you do not check-in on your scheduled arrival date and have not cancelled your reservation in accordance with the cancellation policy, you will be charged for the full amount of your stay.

6. Payment Methods

We accept the following credit cards for guaranteeing and paying for your reservation:
- Visa
- MasterCard
- American Express
- Discover

Please ensure that your credit card is valid and has sufficient funds to cover the cost of your stay.

7. Room Rates

Room rates are quoted in the local currency and are subject to applicable taxes and fees. Rates may vary based on the time of booking, the length of stay, and the type of room reserved.

8. Special Requests

We will make every effort to accommodate special requests, such as bed type or room location, but these requests cannot be guaranteed and are subject to availability.

9. Liability

Prestonfield is not responsible for any loss, damage, or theft of personal belongings. Guests are advised to use the in-room safes provided for valuables.

10. Contact Information

If you have any questions or need further assistance, please contact our reservations department:

Email: reservations@prestonfield.com  
Phone: 0131 225 7800

By making a reservation with Prestonfield, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Thank you for choosing Prestonfield. We look forward to welcoming you and ensuring you have a pleasant stay.